Social Media Manager
Customer Surveys: FrontPorch provides you with a turn-key, efficient and superbly customer-friendly way to ask every customer to provide feedback on the experience with your business - in a private format. This allows you to both learn from their first-hand insights for ways to improve your interactions with customers, AND also keep negative experiences from becoming Public Reviews.
Reputation Management: FrontPorch also responds to every customer review - good and bad - that is posted publicly on Google, Facebook, etc. - showing other consumers that your business is engaged, and cares.
Social Media Posting: FrontPorch takes the best of the best real-life customer reviews, and turns them into powerful social media posts on Facebook and Google, simultaneously thanking the Customer for the kind words, AND showing off those kind words to prospective future Customers as well.